I'm a data center operations and network infrastructure technician with more than three years supporting high-availability AI/HPC and cloud environments at NVIDIA and Amazon Web Services. I'm writing to express my interest in joining your team, where I can bring hands-on experience keeping critical infrastructure up, well documented, and ready for what comes next.
At NVIDIA, I troubleshoot and resolve hardware, network, and physical infrastructure issues across enterprise AI and HPC environments. Day to day, that means isolating Layer 1 faults by validating copper and fiber paths, verifying switch-port mappings and link state, and replacing faulty optics or components; installing, cabling, and configuring servers, Ethernet switches, NVSwitches, and storage to engineering standards; and running console and out-of-band diagnostics during deployments and break-fix work. Every job ends with post-installation quality checks and accurate asset records before equipment is handed off to production.
Before that, I spent three and a half years at AWS in Santa Clara, where I was promoted to Data Center Operations Technician L3. I led complex capacity work, rackdowns, and high-severity incidents across multiple points of presence, troubleshooting Cisco, Juniper MX/QFX/EX/PTX, Ciena WaveServer, and DWDM infrastructure. I diagnosed connectivity across OSI Layers 1–3, replaced optics, installed and traced fiber, managed RMAs, and owned tickets through verification and closure. I also mentored technicians and built a training resource for interns, because the fastest way to raise availability is to raise the whole team.
What I'm known for is disciplined change execution: approved MOPs and SOPs followed to the letter, clear status during stand-ups and incident bridges, blockers escalated early, and documentation the next technician can actually use. I'm currently completing a B.S. in Computer Science at Western Governors University, building on an A.A.S. in Information Technology with an emphasis in network administration.
I would welcome the chance to discuss how my experience can support your data center and network operations. Thank you for your time and consideration.